﻿{"id":2350,"date":"2014-09-18T10:36:00","date_gmt":"2014-09-18T08:36:00","guid":{"rendered":"https:\/\/www.paris-chartres.fr\/blog\/courrier-envoye-au-service-relation-clients-sncf\/"},"modified":"2014-09-18T10:36:00","modified_gmt":"2014-09-18T08:36:00","slug":"courrier-envoye-au-service-relation-clients-sncf","status":"publish","type":"post","link":"https:\/\/www.paris-chartres.fr\/blog\/courrier-envoye-au-service-relation-clients-sncf\/","title":{"rendered":"Courrier envoy\u00e9 au Service relation clients SNCF"},"content":{"rendered":"<!--Ads0--><div style=\"color:#000; background-color:#fff; font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:12pt\">\n<div style=\"text-align:justify\"><span style=\"font-size: 16px; font-family: 'times new roman', 'new york', times, serif;\">Courrier envoy\u00e9 au Service relation clients SNCF &#8211;&nbsp;<span style=\"text-indent: 35.4pt;\">62 973 ARRAS Cedex 9<\/span><\/span><\/div>\n<div style=\"margin-left:106.2pt;text-align:justify;text-indent: 35.4pt\"><span style=\"font-size: medium; font-family: 'times new roman', 'new york', times, serif;\"><o:p style=\"\"><\/o:p><\/span><\/div>\n<div style=\"text-align:justify\"><o:p style=\"font-size: medium; font-family: 'times new roman', 'new york', times, serif;\">&nbsp;<\/o:p><\/div>\n<div style=\"text-align:justify\"><span style=\"font-size: 16px; font-family: 'times new roman', 'new york', times, serif;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Madame, monsieur,<o:p style=\"\"><\/o:p><\/span><\/div>\n<div style=\"text-align:justify\"><o:p style=\"font-size: medium; font-family: 'times new roman', 'new york', times, serif;\">&nbsp;<\/o:p><\/div>\n<div style=\"text-align:justify\"><span style=\"font-size: medium; font-family: 'times new roman', 'new york', times, serif;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Je crois faire partie des fid\u00e8les clients au simple titre que je suis abonn\u00e9 \u00e0 vos forfaits annuels \u00ab&nbsp;Annuelys&nbsp;\u00bb et \u00ab&nbsp;Navigo&nbsp;\u00bb. Je prends le train TER cinq jours sur sept, de Maintenon \u00e0 Versailles Chantiers, puis le Transilien jusqu&rsquo;\u00e0 Saint Quentin en Yvelines.<o:p style=\"\"><\/o:p><\/span><\/div>\n<div style=\"text-align:justify\"><span style=\"font-size: medium; font-family: 'times new roman', 'new york', times, serif;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Je souhaite aujourd&rsquo;hui vous interpeller concernant la \u00ab&nbsp;<strong style=\"\"><span style=\"background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\">LOI no 91-32 du 10 janvier 1991 relative \u00e0 la lutte contre le tabagisme et l&rsquo;alcoolisme<\/span><\/strong><strong style=\"\"><span style=\"font-weight: normal; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\">&nbsp;\u00bb (dite \u00ab&nbsp;Loi Evin&nbsp;\u00bb) car je crois sinc\u00e8rement que l&rsquo;application de cette loi ne semble pas d&rsquo;actualit\u00e9 dans l&rsquo;enceinte de la gare de Versailles Chantiers.<o:p style=\"\"><\/o:p><\/span><\/strong><\/span><\/div>\n<div style=\"text-align:justify\"><span style=\"font-size: medium; font-family: 'times new roman', 'new york', times, serif;\"><strong style=\"\"><span style=\"font-weight: normal; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; L&rsquo;article 16 de cette loi dit&nbsp;: (je cite) \u00ab&nbsp;<\/span><\/strong><span style=\"background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\">Art. 16. &#8211; Il est interdit de fumer dans les lieux affect\u00e9s \u00e0 un usage collectif, notamment scolaire, et dans les moyens de transport collectif,<\/span> sauf dans les emplacements express\u00e9ment r\u00e9serv\u00e9s aux fumeurs.&nbsp;\u00bb<o:p style=\"\"><\/o:p><\/span><\/div>\n<div style=\"text-align:justify\"><span style=\"font-size: medium; font-family: 'times new roman', 'new york', times, serif;\"><span style=\"background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Partant du principe, corrigez-moi si j&rsquo;ai tort, que la gare de <\/span>Versailles Chantiers est un lieu affect\u00e9 au public,<span style=\"background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\"> de m\u00eame que les quais, <u style=\"\">dans leur int\u00e9gralit\u00e9<\/u>, sont eux aussi de lieux affect\u00e9s au public, je me demande sinc\u00e8rement si cela ne justifierait pas l&rsquo;application stricte de l&rsquo;article 16 de la loi Evin.<o:p style=\"\"><\/o:p><\/span><\/span><\/div>\n<div style=\"text-align:justify\"><span style=\"font-size: medium; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial; font-family: 'times new roman', 'new york', times, serif;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Vous vous en doutez, je suis non-fumeur et soucieux de ma sant\u00e9.<o:p style=\"\"><\/o:p><\/span><\/div>\n<div style=\"text-align:justify\"><span style=\"font-size: medium; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial; font-family: 'times new roman', 'new york', times, serif;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <o:p style=\"\"><\/o:p><\/span><\/div>\n<div style=\"\">                      <span style=\"font-size: medium; font-family: 'times new roman', 'new york', times, serif;\"><span style=\"line-height: 115%; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\"><br clear=\"all\" style=\"page-break-before:always\"> <\/span>  <\/span><\/div>\n<div style=\"text-align:justify;text-indent:35.4pt\"><span style=\"font-size: medium; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial; font-family: 'times new roman', 'new york', times, serif;\">Les circonstances qui motivent ma plainte aujourd&rsquo;hui&nbsp;?<o:p style=\"\"><\/o:p><\/span><\/div>\n<div style=\"text-align:justify;text-indent:35.4pt\"><span style=\"font-size: medium; font-family: 'times new roman', 'new york', times, serif;\"><span style=\"background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\">A <\/span>Versailles Chantiers, ce matin, le train qui arrive est un train court. Les voyageurs sont donc concentr\u00e9s \u00ab&nbsp;sous la partie couverte du quai&nbsp;\u00bb donc sur un espace r\u00e9duit. Il y a pas mal de monde. Et surtout, trop de fumeurs&nbsp;!!! Il m&rsquo;est impossible de trouver un seul endroit o\u00f9 je ne vais pas respirer de la fum\u00e9e de cigarette.<o:p style=\"\"><\/o:p><\/span><\/div>\n<div style=\"text-align:justify\"><span style=\"font-size: medium; font-family: 'times new roman', 'new york', times, serif;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Je ne crois pas qu&rsquo;il soit suffisant de passer une annonce audio du type \u00ab&nbsp;Mesdames, messieurs, nous vous rappelons qu&rsquo;il est interdit de fumer dans l&rsquo;enceinte de la gare.&nbsp;\u00bb. M\u00eame toutes les 30 minutes. Encore faudrait-il que des contr\u00f4les soient effectu\u00e9s&nbsp;!<o:p style=\"\"><\/o:p><\/span><\/div>\n<div style=\"text-align:justify\"><o:p style=\"font-size: medium; font-family: 'times new roman', 'new york', times, serif;\">&nbsp;<\/o:p><\/div>\n<div style=\"text-align:justify;text-indent:35.25pt\"><span style=\"font-size: medium; font-family: 'times new roman', 'new york', times, serif;\">Par ce courrier, je souhaite aujourd&rsquo;hui vous poser ces questions&nbsp;:<o:p style=\"\"><\/o:p><\/span><\/div>\n<div style=\"margin-left:53.25pt;text-align:justify;text-indent: -18.0pt;mso-list:l0 level1 lfo1\"><!--[if !supportLists]--><span style=\"font-size: medium; font-family: 'times new roman', 'new york', times, serif;\">&#8211;<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <\/span><!--[endif]-->Que dois-je faire pour respirer de l&rsquo;air sain quand j&rsquo;attends mon train&nbsp;?<span style=\"background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\"><o:p style=\"\"><\/o:p><\/span><\/span><\/div>\n<div style=\"margin-left:53.25pt;text-align:justify;text-indent: -18.0pt;mso-list:l0 level1 lfo1\"><!--[if !supportLists]--><span style=\"font-size: 16px; font-family: 'times new roman', 'new york', times, serif;\">&#8211;<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <\/span><!--[endif]-->Allez-vous faire respecter cette loi Evin ou pas&nbsp;?<span style=\"background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\"><o:p style=\"\"><\/o:p><\/span><\/span><\/div>\n<div style=\"margin-left:53.25pt;text-align:justify;text-indent: -18.0pt;mso-list:l0 level1 lfo1\"><!--[if !supportLists]--><span style=\"font-size: medium; font-family: 'times new roman', 'new york', times, serif;\">&#8211;<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <\/span><!--[endif]-->Si oui, que comptez-vous faire&nbsp;?<span style=\"background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\"><o:p style=\"\"><\/o:p><\/span><\/span><\/div>\n<div style=\"margin-left:53.25pt;text-align:justify;text-indent: -18.0pt;mso-list:l0 level1 lfo1\"><!--[if !supportLists]--><span style=\"font-size: 16px; font-family: 'times new roman', 'new york', times, serif;\">&#8211;<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <\/span><!--[endif]-->Est-ce \u00e0 moi d&rsquo;aller voir chaque fumeur, l&rsquo;un apr\u00e8s l&rsquo;autre, pour lui demander de cesser&nbsp;?<span style=\"background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;\"><o:p style=\"\"><\/o:p><\/span><\/span><\/div>\n<div style=\"text-align:justify\"><o:p style=\"font-size: medium; font-family: 'times new roman', 'new york', times, serif;\">&nbsp;<\/o:p><\/div>\n<div style=\"margin-left:35.25pt;text-align:justify\"><span style=\"font-size: medium; font-family: 'times new roman', 'new york', times, serif;\">Je suis certain que vous saurez mesurer le s\u00e9rieux de ma plainte.<o:p style=\"\"><\/o:p><\/span><\/div>\n<div style=\"margin-left:35.25pt;text-align:justify\"><span style=\"font-size: medium; font-family: 'times new roman', 'new york', times, serif;\">Dans l&rsquo;attente de votre r\u00e9ponse, veuillez accepter, madame, monsieur, mes sinc\u00e8res salutations,<o:p style=\"\"><\/o:p><\/span><\/div>\n<div style=\"margin-left:35.25pt;text-align:justify\"><o:p style=\"font-size: medium; font-family: 'times new roman', 'new york', times, serif;\">&nbsp;<\/o:p><\/div>\n<div style=\"\">                          <span style=\"line-height: 115%; font-size: medium; font-family: 'times new roman', 'new york', times, serif;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; St\u00e9phane&nbsp;<\/span><br style=\"\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Courrier envoy\u00e9 au Service relation clients SNCF &#8211;&nbsp;62 973 ARRAS Cedex 9 &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Madame, monsieur, &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Je crois faire partie des fid\u00e8les clients&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[],"_links":{"self":[{"href":"https:\/\/www.paris-chartres.fr\/blog\/wp-json\/wp\/v2\/posts\/2350"}],"collection":[{"href":"https:\/\/www.paris-chartres.fr\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.paris-chartres.fr\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.paris-chartres.fr\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.paris-chartres.fr\/blog\/wp-json\/wp\/v2\/comments?post=2350"}],"version-history":[{"count":0,"href":"https:\/\/www.paris-chartres.fr\/blog\/wp-json\/wp\/v2\/posts\/2350\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.paris-chartres.fr\/blog\/wp-json\/wp\/v2\/media?parent=2350"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.paris-chartres.fr\/blog\/wp-json\/wp\/v2\/categories?post=2350"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.paris-chartres.fr\/blog\/wp-json\/wp\/v2\/tags?post=2350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}